Refund policy

Our policy lasts for 30 days. If 30 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)
Once your return has been received and inspected, we will send you an email to notify you that we have received the returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, the refund will be processed and a credit will be automatically applied to your credit card or original payment method within a set time frame.

Late or missing refunds (if applicable)
If you haven't received a refund yet, please check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Then contact your bank. There is often some processing time before a refund is posted.
If you have already done all of this and have not yet received your refund, please contact us at Kleptogioielli@gmail.com.

Items for sale (if applicable)
Only regular priced items can be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to change it for the same object, send us an email to Kleptogioielli@gmail.com and send your article to: Klepto di Massimo Casadei, contrada del Pianello, 34, 47890 San Marino, San Marino.

The gifts
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift certificate for the value of your return. Once the returned item is received, a gift certificate will be sent to you.

If the item was not marked as a gift at the time of purchase, or if the giver received the order shipped to you to deliver to you later, we will send you a refund to the giver and he will find out about your return .

shipping
To return your product, you must send your product to: Klepto di Massimo Casadei, contrada del Pianello, 34, 47890 San Marino, San Marino

You will be responsible for paying the shipping costs for returning your item. Shipping charges are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it takes for your traded product to reach you may vary.

If you are shipping an item over € 75, you should consider using a tracked shipping service or purchasing shipping insurance. We do not guarantee that we will receive the returned item.